POLICIES

As an RTO (Registered Training Provider), our policies are transparent and non-discriminatory. We comply with the national requirements under the vocational education system, which includes:

Change of Plans

Should you have to change your plans, one transfer of date for attending a publicly listed course without penalty will be accepted provided it is received no less than two weeks (14 days) prior to the scheduled start date.

If a course does not have the minimum student numbers required to run, we will either transfer your booking to another course/date, or refund all monies paid.

PAYMENT / FINANCIAL & HOUSE POLICY

Our registered training organisation´s code of practice asks for an advanced deposit of $100 to secure a place with no more than $999.00 prior to commencement of the course. The balance of fees should be settled on commencement day unless students enter the payment plan, details of which are at www.dogtrainersacademy.com.au.  

Any cancellations or requests for refund must be in writing and are handled within one week of receipt.  . No refunds will be given in cash

If a course fails to attract the minimum students required, we happily transfer you to another course/date, or refund all money paid.

In every good training environment, both trainer and trainees display mutual respect.  Students have the right to be trained professionally and to assure this  and because of the intensity of the learning process students need 100% attendance . Attending dogs need to be well socialized & vaccinated. Long trousers and closed shoes are required during practical sessions for safety reasons.

Payment / Cancellation & Refund Policy Other Materials:

All products and material should be fully prepaid before shipping to you. Ownership of the materials will remain with the Service & Hospitality Solutions Pty Ltd until full payment is received and processed.

Postage and handling:

• Any Software or similar carries a flat fee of $12.50 per order.
• Any small items, add $8.00 postage & Handling
• Any books add Postage & Handling: 1 book add $10.00, 2 books add $12.00; 3 or more books add $15.00
• All material is shipped through Australia Post, and please allow up to one week for delivery within Australia .
• Any overseas shipments will incur additional costs and will be added separately to any quotation, which will be advised prior to proceeding.
• All prices are inclusive of GST where applicable.

Our 'satisfaction guarantee' ensures replacement of materials for others to the same value, provided that materials are returned to us within 7 days from receipt in their complete original packaging.

No refund for postage & handling applies at any time and all 'exchanges' are subject to conditions. Please call or email us if you are not totally happy with your purchase prior to returning the materials to us.