POLICIES

As an RTO (Registered Training Provider), our policies are transparent and non-discriminatory. We comply with the national requirements under the vocational education system, which includes:

Change of Plans

Should you have to change your plans, one transfer of date for attending a publicly listed course without penalty will be accepted provided it is received no less than one week (7 days) prior to the scheduled start date.

If a course does not have the minimum student numbers required to run, we will either transfer your booking to another course/date, or refund all monies paid.

Payment / Cancellation & Refund Policy

All courses need to be fully prepaid one week prior to commencement of the course . Applications for cancellations and refunds must be made in writing and the following refund policy applies:

• More than 30 days' notice: All fees paid refunded without penalty.
• Seven to 29 days' notice: Full refund minus an administration fee of 25% of the cost of the course.
• Less than seven days' notice: Full refund minus an administration fee of 50% of the cost of the course.
• Less than 48 hours (2 days) notice : All fees paid are forfeited unless cancelled space can be re-sold.
• No refunds after course has commenced.

Requests for refunds need to be made in writing and will be processed within one working week after receipt of that request. No refunds will be given in cash.

Payment / Cancellation & Refund Policy Other Materials:

All products and material should be fully prepaid before shipping to you. Ownership of the materials will remain with the Service & Hospitality Solutions Pty Ltd until full payment is received and processed.

Postage and handling:

• Any Software or similar carries a flat fee of $12.50 per order.
• Any small items, add $8.00 postage & Handling
• Any books add Postage & Handling: 1 book add $10.00, 2 books add $12.00; 3 or more books add $15.00
• All material is shipped through Australia Post, and please allow up to one week for delivery within Australia .
• Any overseas shipments will incur additional costs and will be added separately to any quotation, which will be advised prior to proceeding.
• All prices are inclusive of GST where applicable.

Our 'satisfaction guarantee' ensures replacement of materials for others to the same value, provided that materials are returned to us within 7 days from receipt in their complete original packaging.

No refund for postage & handling applies at any time and all 'exchanges' are subject to conditions. Please call or email us if you are not totally happy with your purchase prior to returning the materials to us.